Returns & Refunds

1. 30 days to love it

You have 30 days from the day your print arrives to return it. If it doesn't feel right on your wall, for any reason, send it back for a refund or an exchange. You don't owe me a lengthy explanation.

2. If it arrives damaged or flawed, that's on me

Every print is inspected and carefully packed to arrive flawless. If it shows up damaged in transit or with a defect, I'll remake and reship it, or refund you in full, at no cost to you. No debate, no hassle.

To help me sort it fast, email me:

• A photo of the print showing the damage
• A photo of the box with the shipping label visible
• Your order number

3. If it's just not the one

For a change-of-mind return within the 30 days, email me your order number and whether you'd like a refund or an exchange. Send the print back in its original condition and packaging. For these returns you cover the return shipping; once it's back, I refund the purchase price to your original payment method within 5 business days.

If you live in the European Union, the European Economic Area, the United Kingdom or Switzerland, the law also gives you 14 days from delivery to cancel a distance purchase for any reason. The 30 days here include that right, and the process is the same: tell me in writing (email is fine) within the window, return the print, and I refund within 14 days of receiving it back, usually well inside the 5 business days. Return shipping for a change of mind stays with you. Prints made to order for your airport are the kind of personalised goods that right normally excludes; I accept them anyway, as Section 4 says.

4. Made to order, still returnable

Each print is made to order for your airport, but I stand behind every one. The 30-day window applies just the same. You're never stuck with a piece you don't love just because it was made for you.

5. Digital subscriptions

The Live Screensaver runs on the same trust as everything else here, with the shape a subscription needs: you can cancel anytime from your account, and your screens keep working through the period you already paid for. Once a period has started, that charge isn't refunded for the time left in it. The one-time twelve-month gift works the same way — it's a fixed term, not a renewing charge, so there's nothing to cancel. Full terms are in Section 16 of the Terms of Service.

6. How to start a return

Email me with:

• Your order number
• Whether you'd like a refund or an exchange
• For damage, the photos above

A real person reads every email, not a ticket bot, and replies within 2 business days to walk you through the rest.

7. Built on trust

This is a one-artist studio, and this policy runs on good faith in both directions. I'd always rather remake a print or refund an order than have you feel let down by a piece with your airport on it.

Start a return or ask a question